Once you've successfully placed your order, you will receive a confirmation email to the email address you provided during the checkout process.

This confirmation email will include details such as your order number, a summary of the items purchased, and the shipping information.

If you haven't received a confirmation email within 48 hours, please check your spam or junk folder. Additionally, you can log in to your account on our website and view your order history to confirm the status of your recent purchase.

If you have any concerns or need further assistance, feel free to contact our customer support team at support@kase-authentic.com.

We understand that circumstances may change. If you need to update your shipping address after placing your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once your order has been dispatched, changes to the shipping address may not be possible.

To initiate a change, contact our customer support at support@kase-authentic.com and provide your order number along with the updated shipping details. We recommend double-checking your shipping information during the checkout process to ensure accuracy.

Your satisfaction is our priority, and we'll assist you in any way we can.

Yes, we offer international shipping to these South East Asian countries: Singapore, Malaysia, Vietnam, Thailand, Philippines.

Shipping costs and estimated delivery times will be calculated based on your location. Please note that additional customs duties, taxes, and fees may apply, and these are the responsibility of the recipient.

For more information on international shipping or if you have specific questions about shipping to your country, please feel free to contact our customer support team at support@kase-authentic.com.

We're here to assist you with a seamless international shopping experience.

The delivery time for your order depends on various factors, including your location, the shipping method chosen during checkout, and any customs processing times for international orders.

For more specific information about the estimated delivery time to your location, please contact our customer support team at support@kase-authentic.com.

We strive to process and dispatch orders promptly to ensure you receive your items in a timely manner.