Once you've successfully placed your order, you will receive a confirmation email to the email address you provided during the checkout process.

This confirmation email will include details such as your order number, a summary of the items purchased, and the shipping information.

If you haven't received a confirmation email within 48 hours, please check your spam or junk folder. Additionally, you can log in to your account on our website and view your order history to confirm the status of your recent purchase.

If you have any concerns or need further assistance, feel free to contact our customer support team at support@kase-authentic.com.

After your payment has been successfully processed, you will receive an email with the corresponding K’Points based on the amount you’ve spent in our store. The K’Points will be automatically added to your account shortly after your purchase. You can check your K’Points balance and transactions anytime at the K’ASE Rewards Program portal.

Please check your spam or promotions folder if you don't see the confirmation email in your main inbox. If you encounter any issues or have questions, feel free to contact our customer support team at support@kase-authentic.com.

If you need to cancel your order, please contact our customer support team as soon as possible.

We understand that circumstances may change, and we'll do our best to assist you. Please provide your order number and the reason for cancellation when reaching out to our support team.

Keep in mind that once an order has been processed or shipped, it may not be possible to cancel it. In such cases, you may need to consider our return or exchange options after receiving your order.

For cancellation requests or any other assistance, please contact us at support@kase-authentic.com. We're here to help make your shopping experience as convenient as possible.

Yes, we are always working on expanding our product selection to provide you with a diverse and exciting range of authentic brands and items.

We regularly introduce new products, collections, and collaborations to keep our offerings fresh and aligned with the latest trends.

Stay tuned by subscribing to our newsletter and following us on social media to be the first to know about our latest releases and updates.

Your feedback and preferences also play a significant role in shaping our future offerings. Thank you for being a part of our journey, and we look forward to bringing you more exciting products in the future!

To track your order, you can use the tracking information provided in the shipping confirmation email we sent you. This email includes a tracking number and a link to the courier's website.

Simply click on the tracking link, enter your tracking number, and you'll be able to monitor the real-time status and location of your package. If you have an account on our website, you can also log in and view your order history, where the tracking information will be available.

If you encounter any issues or have questions about tracking your order, feel free to contact our customer support team at support@kase-authentic.com. We're here to ensure you have a smooth and informed delivery experience.

We understand that circumstances may change. If you need to update your shipping address after placing your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once your order has been dispatched, changes to the shipping address may not be possible.

To initiate a change, contact our customer support at support@kase-authentic.com and provide your order number along with the updated shipping details. We recommend double-checking your shipping information during the checkout process to ensure accuracy.

Your satisfaction is our priority, and we'll assist you in any way we can.

No, we currently only ship to Singapore. However, we are working hard to expand our reach globally and hope to offer international shipping soon.

All orders within Singapore come with free shipping, and all taxes are included.

Shipping costs and estimated delivery times will be calculated based on your location. Please note that additional customs duties, taxes, and fees may apply, and these are the responsibility of the recipient.

For more information on international shipping or if you have specific questions about shipping to your country, please feel free to contact our customer support team at support@kase-authentic.com.

We're here to assist you with a seamless international shopping experience.

The delivery time for your order varies based on several factors, including the specific brands and products you've chosen. While we provide an estimated delivery date range for each product in the store, please be aware that delivery times may be influenced by factors such as brand, product type, and customs processing, especially during sale seasons.

For more specific information about the estimated delivery time to your location, please contact our customer support team at support@kase-authentic.com.

We strive to process and dispatch orders promptly to ensure you receive your items in a timely manner. We appreciate your understanding and patience.

If you wish to initiate a return or request a refund, please follow our K'ASE return policy guidelines. please reach out to us with your reason for return/refund within 7 days of receiving your order. Please note that you will be responsible for any fees associated with the return/refund process for your product(s).

If you have any questions or need assistance, our customer support team is here to help. Simply contact us at support@kase-authentic.com, and we'll provide the necessary support to ensure your return or refund request is processed smoothly.

Thank you for your understanding and cooperation.